Be sure to check your settings for Spam or Junk Email to make sure that our email is allowed to get through. Also, check your Spam, Junk Email, and Deleted folders to make sure a message from us was not mistakenly placed there by your software. It is possible for email to be marked as Junk mail even before it gets to your Inbox. In this case you will never receive the confirmation e-mail despite the fact that we've sent it. Know problem email accounts: verizon.net, comcast.net, sbcglobal.net, hotmail.com